Privacy Policy
Effective Date: [24 Dec 2025]
Company: Tech 4 Logic Pvt Ltd
Website: www.tech4logic.com
Email: info@tech4logic.com
Registered Address: 2nd Floor, Plot No. 332, Udyog Vihar Phase 4 Rd, Phase III, Udyog Vihar, Sector 18, Gurugram, Haryana 122015, India
Tech4Logic (“we”, “our”, “us”) operates a WhatsApp-based customer communication and CRM platform using the WhatsApp Business Platform (Cloud API). This Privacy Policy explains how we collect, use, store, share, and protect information when you interact with our WhatsApp services or our website.
Information We Collect
When you message our WhatsApp Business number or opt in to receive updates, we may collect:
- Your WhatsApp phone number
- Your WhatsApp profile name and profile metadata (if provided by WhatsApp)
- Messages you send to us and messages we send to you
- Media shared during conversations (images/documents), if any
- Message metadata (timestamps, delivery/read status)
- Basic technical information (IP/logs) when you access our website
How We Use Information
We use the collected information to:
- Respond to customer queries and support requests
- Provide service-related and transactional communications
- Operate, maintain, and improve our WhatsApp CRM system
- Prevent fraud and abuse, maintain security, and comply with legal obligations
- Maintain audit logs for operational and compliance purposes
Consent, Opt-In, and Opt-Out
We send WhatsApp messages only if:
- You have opted in (for example via a website form/checkbox, QR code, wa.me link, or explicit consent),
or
- You initiated a conversation with our WhatsApp Business number.
You can opt out at any time by replying “STOP” on WhatsApp. After you opt out, we will stop non-essential messages, except where needed for compliance or to complete a request you initiated.
Data Sharing and Third Parties
We do not sell or rent personal data. We may share data only with:
- Meta / WhatsApp for message delivery through the WhatsApp Business Platform (Cloud API)
- Trusted service providers (hosting, storage, monitoring) who process data on our behalf under appropriate safeguards
- Authorities or legal entities if required by law or to protect our rights
Data Retention
We keep personal data only for as long as necessary to provide services, maintain records, resolve disputes, and meet legal obligations. As a general guideline, we may retain conversation history and related records for up to 24 months unless a longer period is required for legal, security, or operational reasons. When data is no longer required, we delete or anonymize it securely.
Data Security
We use reasonable technical and organizational measures to protect data, including access controls and secure servers. No method of transmission or storage is 100% secure, but we work to protect your information from unauthorized access.
Your Rights
You may request access to, correction of, or deletion of your data. For deletion requests, follow our Data Deletion Instructions:
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated ‘Last updated’ date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Tech 4 Logic Pvt Ltd
2nd Floor, Plot No. 332, Udyog Vihar Phase 4 Rd, Phase III, Udyog Vihar, Sector 18, Gurugram, Haryana 122015
info@tech4logic.com