IT professional with 1+ year of experience across manual testing and technical support, currently working at Tech4Logic as a Technical Support Engineer.
At Tech4Logic, I provide L1 and L2 technical support for Microsoft 365 services, including:
- Creating and managing Microsoft accounts
- Configuring email services with security and usage policies
- Supporting Microsoft Active Directory (AD) and user access
- Handling Microsoft licensing support and issue resolution
I actively assist customers in resolving technical issues, implementing configurations, and ensuring smooth day-to-day operations within Microsoft environments.
Previously, I worked as a QA Engineer, where I performed manual testing, reported bugs, and ensured application quality.
“Every resolved issue is a step toward seamless technology and stronger user confidence.”